Privacy and Cookie Policy

PUCYU Limited: Privacy and Cookie Policy

1.Introduction

PUCYU Limited (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal data and your rights under the UK and EU General Data Protection Regulation (GDPR).

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2.Data We Collect

We may collect and process various types of personal data when you interact with our website or services. This includes, but isn’t limited to:

–   Contact Information: Names, email addresses, phone numbers, and company details provided through our ‘Contact Us’ forms or when you request a quote.

• Service-Related Information: Data necessary to provide our transport services, such as pickup and delivery addresses, shipment details, and any other information related to a transport request.
• Website Usage Data: Information collected automatically through cookies and other    tracking technologies, such as your IP address, browser type, pages visited, and how you navigate our site. This data helps us improve our website and services.

3.How We Use Your Data

We use the personal data we collect for the following purposes:

To provide our services: Fulfilling your transport and logistics requests, and managing your account.

–   To communicate with you: Responding to your inquiries, providing quotes, and sending   service updates.

• To improve our services: Analysing website usage to enhance user experience and understand customer needs.
• For legal and security purposes: Complying with legal obligations, preventing fraud, and ensuring the security of our website and services.

4.Legal Basis for Processing

We will only process your personal data when we have a legal basis to do so under the GDPR.

Our legal bases include:

• Consent: When you explicitly give us permission to process your data for a specific purpose (e.g., ticking a box to receive marketing emails). You have the right to withdraw your consent at any time.
• Contractual Necessity: When processing is necessary to fulfil a contract with you or to take steps to enter into a contract (e.g., handling a transport request you’ve made).
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided your fundamental rights don’t override these interests. This includes improving our services and communicating with you about our business.
• Legal Obligation: When we need to process your data to comply with a legal or regulatory requirement.

5.Your Rights

Under GDPR, you have several rights regarding your personal data:

– Right to be informed: You have the right to know how and why we process your data.

– Right of access: You can request a copy of the personal data we hold about you.

– Right to rectification: You can request that we correct any inaccurate or incomplete data.

– Right to erasure (right to be forgotten): You can ask us to delete your personal data in certain circumstances.

– Right to restrict processing: You can ask us to limit how we use your data.

– Right to data portability: You can request that we transfer your data to another organisation.

– Right to object: You can object to us processing your data, particularly for direct marketing purposes.

• Rights related to automated decision-making: You have the right to not be subject to decisions based solely on automated processing.

You can exercise these rights at any time by contacting us using the details in section 11.

6.Cookie Policy

This policy explains how and why cookies and other tracking technologies are used on the PUCYU Limited website.

7.What are Cookies?

Cookies are small text files placed on your device (computer, phone, or tablet) when you visit a website. They’re widely used to make websites work more efficiently and to provide information to website owners.

8.How We Use Cookies

We use both first-party and third-party cookies for the following purposes:

– Strictly Necessary Cookies: These are essential for our website to function properly. They enable core features like navigation and access to secure areas. We do not require your consent for these cookies.

– Performance Cookies: These cookies collect anonymous information about how visitors use our website, such as which pages are most popular. This helps us understand and improve the site’s performance.

• Functionality Cookies: These cookies remember your preferences (e.g., language settings, login details) to provide a more personalised experience.
• Targeting/Advertising Cookies: These cookies are used to deliver more relevant advertisements to you and track the effectiveness of our campaigns.

9.Managing Your Cookie Preferences

You have the right to choose whether to accept cookies. When you first visit our website, a clear and prominent cookie banner will be displayed, providing you with the option to:

– Accept all cookies.

– Decline non-essential cookies.

– Manage your preferences and choose which types of cookies to accept (e.g., performance, functionality, or targeting). You can also adjust your browser settings to block or delete cookies at any time. Please be aware that blocking some types of cookies may impact your experience on our website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

10.Changes to this Policy

We reserve the right to update this privacy policy at any time. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date” at the top.

11.Contact Us

For any questions or concerns regarding this policy, or if you wish to exercise your data rights, please contact us at:

PUCYU Limited

46 Stubbins Hill

DN12 1BF

Phone: 07447917758

Email: office@pucyu.co.uk